Learning Operations Administrator

Are you driven by supporting others to achieve their career and education goals? In Captiva, we’re obsessed by it.

Are you looking for a new role that will stretch you intellectually, yet provide the time and flexibility for your professional growth? In Captiva, we insist on that space.

Would you like to join a team of professionals that is revolutionising its industry sector through innovation, collaboration, and excellence? In Captiva, we live those values every single day.

In this role you will provide administrative and operational support to the Learning Operations Department.

We are offering an exciting opportunity to join us and be part of a journey of continued discovery and growth, supporting learners through our range of groundbreaking apprenticeship programmes.

• Basic salary up to £30,000

• 25 – 30 Days Annual Leave + Bank Holidays

• Private Health Care

• Head Office Based – East London (Stratford), Hybrid role after 3-months

• Full-Time Position

• ASAP Start

The Company

Captiva Learning is a rising star provider of apprenticeships (RoATP) with a recent Ofsted inspection that is Good in all areas.

Captiva is the home to 3 colleges: The National College of Education (NCE), The National Centre for Leadership and Management (NCLM), and Premier Pathways. Collectively, these colleges serve over 2,000 current leadership learners at Level 3, Level 5 and Level 7, and over 1500 alumni.

Captiva strives for a more inclusive work environment which attracts a diverse group of applicants and signals our commitment to celebrate and promote diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.

If you don’t quite meet the role criteria we’ve identified below, but you like the sound of our company, please don’t hesitate to get in touch to see what other opportunities we can provide for you. We’re always happy to chat to nice people!

The Department

The Learning Operations Department manages the resources for learners during their journeys with Captiva Learning Ltd. The department is responsible for ensuring that the marking of Level 7 Senior Leader Apprenticeship submissions are completed and recorded in due time whilst ensuring that all compliance and administrative tasks are aligned to our partnership agreement with our University Partnetships. Learning Operations’ also oversee the implementation and the day-to-day management of Captiva’s Virtual Learning Environment (VLE) as well as providing technical and administrative support to learners and Captiva’s Delivery Team.

Key Responsibilities:

1. Learner Support

Zoom

Create and distribute zoom links for Live Learning days and workshops, as well as uploading zoom links into the Canvas (VLE) Calendar  

Organise and manage break out rooms alongside the Learning Operations Manager (LOM)

Provide trouble shooting support to learners and team members during live learning events

Canva

Update the Canvas (VLE) Calendar with learning event details and assignment deadlines in accordance with the Delivery Calendar

Provide support to the LOM to create new canvas pages, assignment portals and to upload learning content

Add new learner accounts to Canvas (VLE) and send ‘Getting Started’ instructions to learners before First Days of Learning (FDLs)

Captiva Learner Support  

Monitor, action and file the emails arriving into the Learning Operations inbox

Support learners and team members with new requested Canvas (VLE) log in details  

Respond to (and action) queries relating to learner certificates, graduation dates and change of addresses or surnames.  

2. Learning Operations Support

Reporting Support

Collaborate with the LOM and the Delivery Team Managers (DTMs) to provide expected learner submission lists ahead of up-and-coming submission dates

Track submissions, non-submissions, late submissions made during marking windows using Canvas (VLE) and updating the Marking Allocations spreadsheet  

Collation of cohort final grades/awards with mail merge communications sent to learners when Senior Leader Apprenticeships conclude  

Scheduling

Support the LOM to plan live learning events, assignment submission dates and grade releases in accordance to the Captiva Delivery Calendar  

Attend meetings with University Partners alongside the LOM to collaborate on the shared Calendars and Administrative tasks.

Collaborate with the LOM and DTMs to update Canvas (VLE) content with calendar updates ahead of Live Learning Events or course updates

Learning Resources

Ensure that Learning Resources are uploaded and organised within Captiva’s IP library and Captiva SharePoint

Edit First Day of Learning videos using Cyberlink Power Director and upload into Canvas (VLE)  

Upload Learning PowerPoints, Delivery Schedules, Assignment Briefs and Assignment Coversheets into Canvas (VLE)

3. Programme Administration

Learner status

Update the Learning Resources Student Mastersheet with learner status updates in conjunction with the DTMs Student Tracker

Support the LOM to monitor and track Mitigating Circumstances requests  

Work in conjunction with the LOM, DTMs and MIS Department to ensure that the Student Master sheet, Marking Allocations lists and Canvas learner lists reflect learner status updates  

University Partnerships Registrations and Compliance

Send registration lists to Captiva’s University Partners ahead of new cohort entry points  

Support LOM and the Assessment Team with administrative duties leading up to Exam Boards then Awards and Progression Boards  

Create and upload completed Moderation Sheets into the Shared Captiva/Roehampton SharePoint  

Withdrawals and BILs

Update the Student Master sheet and the Marking Allocations spreadsheet with learner withdrawals and BILs after receiving updates from the MIS Department      

Ensure that learner withdrawals are deleted from the Canvas (VLE) platform

Ensure that learner BILs are suspended from the Canvas (VLE) platform and reinstated upon a return to learning

If you would like to be part of the Captiva Team, please send your CV with a cover letter today.